Privacy Policy

We may update this privacy notice from time to time. This version was last updated on 1/3/23.

Who are we: ‘Binfresh’. We’re a registered bin cleaning, refuse carrier and jet-washing company registered in England.

In this privacy notice we will refer to ourselves as ‘we’,
‘us’ or ‘our’.
You can get hold of us in any of the following ways:
(a) by phoning us on 07789494619
(b) by e-mailing us at contact@binfresh.co.uk

We take the privacy, including the security, of personal information we hold about you seriously. This privacy notice is designed to inform you about how we collect personal information about you and how we use that personal information. You should read this privacy notice carefully so that you know and can understand why and how we use the personal information we collect and hold about you. You can contact our Data Protection office using the above email address.

  1. Key Definitions

The key terms that we use throughout this privacy notice are defined below, for ease:

Data Controller: under UK data protection law, this is the organisation or person responsible for deciding how personal information is collected and stored and how it is used.

Data Processor: A Data Controller may appoint another organisation or person to
carry out certain tasks in relation to the personal information on behalf of, and on the
written instructions of the Data Controller. (This might be the hosting of a site
containing personal data, for example, or providing an email marketing service that
facilitates mass distribution of marketing material to a Data Controller’s customer-
base.)
Personal Information: in this privacy notice we refer to your personal data as
‘Personal information’. ‘Personal information’ means any information from which a
living individual can be identified. It does not apply to information which has been anonymised.

  1. Details of personal information which we collect and hold about you

2.1 Set out below are the general categories [and details of retention periods in
relation to those categories (see section 8 below for more details about retention)] and in each case the types of personal information which we collect, use, and hold about you:
Identity
Information

This is information relating to your identity such as your name/ date of birth.

(Information held for the duration of our business together)

Contact
Information

This is information relating to your contact details such as e-mail, address, addresses, telephone numbers.

(Information held for the duration of our business together)

Account
Information

This is information relating to your account with us (including username and password)

(Information held for the duration of our business together)

Payment
Information

This is information relating to the methods by which you provide payment to us such as bank
account details, credit or debit card details and details of any payments (including amounts and dates) which are made between us.

(Personal information held only for the period of our business relationship. Payment amounts and dates held for a minimum of 6 years as per law and for the purposes of correct accounting only)

Transaction
Information

This is information relating to transactions between us such as details of the goods, services and/or digital content provided to you and any returns details.

(Held for a minimum of 6 years as per law and for the purposes of correct accounting only)

Survey
Information

This is information which we have collected from you or which you
have provided to us in respect of surveys and feedback

(Survey and feedback info will be kept indefinitely to assist business growth)

Website
and Technical
Information

This is information about your use of our website and technical data.

(Info will be kept indefinitely to assist business growth)

4.0 Details of how and why we use personal information

4.1 We are only able to use your personal information for certain legal reasons set out in data protection law. There are legal reasons under data protection law other than those listed below, but in most cases, we will use your personal information for the following legal reasons:
(a) Contract Reason: this is in order to perform our obligations to you
under a contract we have entered into with you.

(b) Legitimate Interests Reason: this is where the use of your personal information is necessary for our legitimate interests, so long as that legitimate interest does not override your fundamental rights, freedoms or interests.
(c) Legal Obligation Reason: this is where we have to use your personal information in order to perform a legal obligation by which we are bound.

(d) Consent Reason: this is where you have given us your consent to
use your personal information for a specific reason or specific reasons. By instructing our services you are consenting to us using your personal information for the purpose of providing you with our services.

4.3 So that we are able to provide you with goods and services, we will need your personal information. If you do not provide us with the required personal information, we may be prevented from supplying the goods and services to you.

4.4 It is important that you keep your personal information up to date. If any of
your personal information changes, please contact us as soon as possible to
let us know. If you do not do this, then we may be prevented from supplying the goods or services to you (for example, if you move address and do not tell us, then your service will be provided to the wrong address which is chargeable to you].

4.5 Where we rely on consent for a specific purpose as the legal reason for
processing your personal information, you have the right under data protection law to withdraw your consent at any time. If you do wish to withdraw your consent, please contact us using the details set out at the beginning of this notice. If we receive a request from you withdrawing your consent to a specific purpose, we will stop processing your personal
information for that purpose, unless we have another legal reason for
processing your personal information, in which case, we will confirm that
reason to you.

4.6 We have explained below the different purposes for which we use your
personal information and, in each case, the legal reason(s) allowing us to use your personal information. Please also note the following:
(a) if we use the Legitimate Interests Reason as the legal reason for which
we can use your personal information; we have also explained what that
legitimate interest is; and
(b) for some of the purposes we may have listed more than one legal reason
on which we can use your personal information because the legal reason
may be different in different circumstances. If you need confirmation of
the specific legal reason that we are relying on to use your personal data
for that purpose, please contact us using the contact details set out at the
start of this privacy notice.

Legal Reason(s) for using the personal

To enrol you as a customer and to create an account with us.

Legitimate Interests Reason

In order to:

Offer you other goods, services and/or digital content which helps us to develop our
Business.

To process your order, which includes taking payment from you, advising you of
any updates in relation to your order or any enforcement action against you to
recover payment.

To manage our contract with you and to notify you of any changes.

To improve the goods, services, and/or digital content for future customers and to grow our business.

To recommend and send communications to you about goods, services, and/or digital content that you may be interested in.

To ensure the smooth running and correct operation of our website.

To understand how customers and visitors to our website use the website and interact with it via data analysis.

To improve and grow our business, including our website, and to understand our customer’s needs, desires, and requirements.

Legal Obligation Reason.

To comply with auditing and accounting matters.

For record keeping.

To improve the goods, services, and/or digital content which we supply.

4.7 Sometimes we may anonymise personal information so that you can no longer be identified from it and use this for our own purposes. In addition, sometimes we may use some of your personal information together with other people’s personal information to give us statistical information for our own purposes. Because this is grouped together wither other personal information and you are not identifiable from that combined data we are able to use this.

4.8 Under data protection laws we can only use your personal information for the purposes we have told you about, unless we consider that the new purpose is compatible with the purpose(s) which we told you about. If we want to use your personal information for a different purpose which we do not think is compatible with the purpose(s) which we told you about then we will contact you to explain this and what legal reason is in place to allow us to do this.

  1. Details of how we collect personal information.

5.1 We usually collect Identity Information, Contact Information, Payment
Information, Transaction Information, Survey Information, Marketing Information directly from you when you fill out a form, survey or questionnaire, purchase goods, services and/or digital content from us, contact us by e-mail, telephone, in writing or otherwise]. This includes the personal information which you provide to us when you subscribe to our mailing list, enter a competition or surveys.

5.2 [We may receive some of your personal information from third parties or publicly available sources. This includes:

(a) Contact Information and Payment Information from our selected third-party suppliers, such as STRIPE, Gocardless, textlocal, O2, Cleaner planner.

(b) Identity Information and Contact Information from publicly available sources such as Companies House or electoral rolls.

(d) Website, Device and Technical Information from third parties such as analytics providers (like Google)

5.3 We may also receive Website, Device and Technical Information automatically from technologies such as cookies which are installed on our website.

  1. Details about who personal Information may be shared with
    6.1 We may need to share your personal information with other organisations. These organisations include: STRIPE, Gocardless, textlocal, Cleanerplanner.
    (a)
    Other companies in our group (who may act as joint data
    controllers or as data processors on our behalf) and who manage payment (STRIPE, Gocardless and cleaner planner), who manage communication, interaction and annual planners: Cleanerplanner and textlocal.

(b) Third parties who are not part of our group

(i)Suppliers: such as IT support services, payment providers,
administration providers.
(ii) Government bodies and regulatory bodies: such as HMRC,
fraud prevention agencies.
(iii) Our advisors: such as lawyers, accountants, auditors,
insurance companies.
(iv) Our bank
(v) Credit Reference Agencies
(vi) E-mail platforms
(c) any organisations which propose to purchase our business and assets in which case we may disclose your personal information to the potential purchaser.

6.2 Depending on the circumstances, the organisations or people who we share
your personal information with will be acting as either Data Processors or
Data Controllers. Where we share your personal information with a Data
Processor we will ensure that we have in place contracts, which set out the
responsibilities and obligations of us and them, including in respect of security
of personal information.

6.3 We do not sell or trade any of the personal information which you have
provided to us

  1. Details about how long we will hold your personal information

8.1 We will only hold your personal data for as long as is necessary. How long is
necessary will depend upon the purposes for which we collected the personal
information and whether we are under any legal
obligation to keep the personal information (such as in relation to accounting
or auditing records or for tax reasons). We may also need to keep personal
information in case of any legal claims, including in relation to any
guarantees or warranties which we have provided with the
goods, services, digital content

8.2 We have set out above the details of our retention periods for different types of data.

  1. Automated decision making

9.1 ‘Automated decision making’ is where a decision is automatically made
without any human involvement. Under data protection laws, this includes
profiling. ‘Profiling’ is the automated processing of personal data to evaluate
or analyse certain personal aspects of a person (such as their behaviour,
characteristics, interests and preferences).

9.2 Data protection laws place restrictions upon us if we carry out automated
decision making (including profiling) which produces a legal effect or similarly
significant effect on you.

9.3 We do carry out automated decision making (including profiling) which
produces a legal effect or similarly significant effect on you. If we do decide
to do this then we will notify you and we will inform you of the legal reason we
are able to do this. ]

  1. YOUR RIGHTS UNDER DATA PROTECTION LAW

10.1 Under data protection laws you have certain rights in relation to your personal
information, as follows:
(a) Right to request access: (this is often called ‘subject access’). This
is the right to obtain from us a copy of the personal information which
we hold about you. We must also provide you with certain other
information in response to these requests to help you understand
how your personal information is being used.
(b) Right to correction: this is the right to request that any incorrect
personal data is corrected and that any incomplete personal data is
completed.
(c) Right to erasure: (this is often called the “right to be forgotten”). This
right only applies in certain circumstances. Where it does apply, you
have the right to request us to erase all of your personal information.
(d) Right to restrict processing: this right only applies in certain
circumstances. Where it does apply, you have the right to request us
to restrict the processing of your personal information.
(e) Right to data portability: this right allows you to request us to
transfer your personal information to someone else.
(f) Right to object: you have the right to object to us processing your
personal information for direct marketing purposes. You also have
the right to object to us processing personal information where our
legal reason for doing so is the Legitimate Interests Reason (see
section 4 above) and there is something about your particular
situation which means that you want to object to us processing your
personal information. In certain circumstances you have the right to
object to processing where such processing consists of profiling
(including profiling for direct marketing).

10.2 In addition to the rights set out in section 10.1 , where we rely on consent as
the legal reason for using your personal information, you have the right to withdraw your consent.

10.3 If you want to exercise any of the above rights in relation to your personal information, please contact us using the details set out at the beginning of this notice. If you do make a request then please note:
(a) we may need certain information from you so that we can verify your Identity.
(b) we do not charge a fee for exercising your rights unless your request is unfounded or excessive; and
(c) if your request is unfounded or excessive then we may refuse to deal with your request.

  1. Marketing

11.1 We do not pass your personal information on to any third parties for marketing purposes.

  1. Complaints

If you are unhappy about the way that we have handled or used your personal information, you have the right to complain to the UK supervisory authority for data protection, which is the Information Commissioner’s Office (ICO). Please do contact us in the first instance if you wish to raise any queries or make a complaint in respect of our handling or use of your
personal information, so that we have the opportunity to discuss this with you and to take steps to resolve the position. You can contact us using the details set out at the beginning of this privacy notice.

  1. Third Party Websites

Our website may contain links to third party websites. If you click and follow those links then these will take you to the third party website. Those third party websites may collect personal information from you and you will need to check their privacy notices to understand how your personal information is collected and used by them.