Cancellation and Refunds

Last updated: 28 July 2026.

Your 14-day right to cancel

Because you order online, the Consumer Contracts Regulations 2013 give you 14 days to change
your mind, starting the day after we confirm your order. You do not need to give a reason.

If your first clean falls inside those 14 days

Bin cleaning is a service, and cleans are often scheduled quickly. If you ask us to start
before the 14 days are up and then cancel, you may still cancel — but you must pay for what we
have already supplied. In practice that means the cost of any clean we have carried out, and we
refund the rest.

If we have not yet cleaned anything, you get a full refund.

How to cancel

Tell us through our contact form, or reply to your order confirmation email. Please include your
name, your postcode and your order number. Telling us clearly is enough — you do not have to use
any particular form of words.

We will confirm your cancellation by email and refund you within 14 days of receiving it,
using the same payment method you used to pay.

Cancelling a recurring plan after the 14 days

You can cancel a four-weekly or eight-weekly plan at any time, with no notice period, no
cancellation fee and no minimum term. Tell us through our contact form and we will stop the Direct
Debit. Any clean already collected for and not yet carried out will either be delivered or
refunded — your choice.

You can also cancel a Direct Debit directly with your bank. If you do, please tell us as well,
so we do not attend an address that is no longer on our round.

The Direct Debit Guarantee

Your Direct Debit is covered by the Direct Debit Guarantee. If an error is made in the payment
of your Direct Debit, by us or by your bank, you are entitled to a full and immediate refund from
your bank.

If a clean is not up to standard

Tell us within 7 days and we will re-clean the bin free of charge. If we cannot put it right,
we refund that clean.

If we cannot access your bin

If we attend and the bin is not out, is not empty, or is behind a locked gate, that visit
counts as supplied and is not refunded. We will tell you it happened and clean the bin on your
next scheduled visit.

Your legal rights

Nothing here affects your rights under the Consumer Rights Act 2015, which entitles you to
services carried out with reasonable care and skill.